We have invested in building a tiered support infrastructure. Local support teams at the point of delivery of our service allow us to develop close relationships and a deep understanding of our clients’ businesses. This local knowledge also assists us in avoiding the cultural and language problems associated with service delivery from centralised support functions. Local teams are backed up by a central 'helpdesk' and knowledge base integrating the skills from our development, product, and Q&A teams. Harnessing the multiple skills and knowledge of the different teams provides a more knowledgeable interface with our clients, ensuring that when issues arise, they’re addressed and resolved quickly and accurately. ONLINE HELP We have a range of tools here to help you get the most out of your Tenfore product at your own leisure and convenience. Please note these will open in a new window. These include: QUOTESPEED USER MANUAL The complete guide to using QuoteSpeed. An invaluable reference tool. GLOSSARY An easy to search compendium of financial market and technical terms. SUPPORT Morningstar provides local and international support between the hours of 8 a.m. to 8 p.m. (local time) Monday to Friday (including holidays). If you have any problems or concerns regarding your service, please contact us in the following way: helpdesk@quotespeed.com